In this episode of Built to Sell Radio, Connor Tomkies, founder of Support Ninja, shares his story of transforming an outsourcing firm into an industry leader.
SupportNinja provides outsourced customer support services, handling tasks such as customer experience, social media management, and technical support.Â
In this episode, you’ll learn how to:Â
Build a resilient culture.Â
Leverage global talent from countries like Colombia, the Philippines, and Romania.Â
Navigate a partner breakup.Â
Weigh the pros and cons of a post-termination execution period for your stock options. Â
Calculate the one number private equity investors use to measure the success of their investments. Â
Build in public (without giving away the farm).Â
Video: How Connor Tomkies Led Support Ninja to an 8-Figure Exit
Mark Hartmann is a three-time Inc 500|5000 CEO with a rich sales, operations, and leadership background in the insurance, financial services, and healthcare sectors. With extensive experience growing and selling his own businesses, Mark leverages his expertise to help owners grow and sell businesses valued at $1M —$25M. He’s earned a master’s degree in organizational change management from St. Elizabeth University and a graduate certificate in executive coaching from Columbia University. Mark’s professional certifications include Certified Mergers and Acquisitions Professional (CM&AP), Certified Business Intermediary (CBI), Certified Exit Planning Advisor (CEPA), and Certified Value Builder (CVB).
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